Below you will find our FAQ – Frequently Asked Questions.

1. What if I live in Windsor, ON and want to buy a shirt?
You can stop by the gym at 1509 McDougall St. Windsor, ON N8X 3M9 to pick up your merchandise.

2. Do you have a shop?
Yes, you may purchase merchandise at our gym located at 1509 McDougall St. Windsor, ON N8X 3M9.

3. How should I wash my shirt so it won’t shrink?
• T-shirts should be washed inside out and set on a gentle machine cycle in cold water.
• To avoid any form of fading, machine drying is not recommended.
• Lay flat to dry.
• Dry cleaning is not recommended.

4. How will I know when you release a new design?
We post about all of our new releases, sales, and promos on Facebook , Twitter and Instagram.

5. How long will it take for me to receive my order?
Standard shipping for orders in the United States takes approximately 3-8 business days. We ship all orders via USPS.

6. Do you ship internationally?
Yes we do through the Post Office. If you live in Canada, typically your order will arrive between 7-12 business days after the order has been placed on our website depending on customs. International orders typically take between 10-14 business days for delivery after your order ships.

7. How secure is my information when I make a payment?
We use PayPal for all online payments, which automatically encrypts your information in transit from your computer to our servers using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits, which is the highest level that is commercially available.

8. What forms of payment do you accept?
We gladly accept all major credit cards, payments through PayPal, and cash directly.

9. Do you have a return policy?
Because we pride ourselves on providing you with 100% customer satisfaction, you may exchange unworn and unused products within 5 days of delivery. Please email us at info@crossfitwhl.com to process your return and mail all returns or exchanges to:

CrossFit WHL
1540 McDougall Unit 10
Windsor, ON N8X 3N2

All refunds are issued through the same method in which you paid. You can expect your refund to go through within 3-7 business days depending on the payment source.

10. What if I have another questions?
Feel free to email us with any other questions you may have.